Terms of service
We like to keep things simple, but there are some Ts & Cs we need to make you aware of. Please read our terms & conditions carefully before placing your order. By using this website and placing an order you agree to be bound by these terms.
If you have any queries, please email us at email@example.com
Delivery and Pick Up
We have set days where we are able to deliver and pick up and reflect a weekly turnaround of guest from holiday accommodations. For this reason, we mainly offer Friday and Saturday delivery and pick up. Please let us know of your preference of day and time when you make your order. We will try to accommodate your preference where we can.
Please ensure you have somewhere secure to store larger items such as wetsuits, bodyboards. We will request payment to cover the cost of any item stolen from a campsite. In a holiday home, we would request that all items are kept inside the house while you are out / overnight. We will request payment to cover the cost of any item stolen from outside of your holiday home.
We request that all items are returned in the same condition as when delivered. Please put toys / children’s items back together in the bag. Please ensure beach items and bodyboards should be clean and dry. Wetsuits need to be cleaned with fresh water every day after use.
Charges & Payments
We accept payment by Paypal and Credit / Debit Card. All credit and debit cardholders are subject to validation and authorisation by your card issuer. If the issuer of your card declines payment, you will be notified at the point of purchase.
Cancellations & Refunds
We offer a full refund on all items booked up to 7 days before rental was due to commence. After this time we will be unable to offer reimbursement. We do not offer refunds on hire items returned early or unused.
At BorrowBay we want you to enjoy your holiday and keep things simple. This means that we do not ask for a deposit when you hire from us. However, if there is a bit of a mishap and any item is lost, damaged or stolen, you will be liable for any replacement or repair costs.
BorrowBay assumes no liability in respect of personal injury, loss, damage or third party claims which occur through no fault of its own while items are on loan.
When signing up or booking, your contact details will be entered into the BorrowBay database and held in accordance with the Data Protection Act 1998.This information will not be forwarded to third parties. Please contact us if you wish us to remove us from our list.